- BikeStrong (Saratoga Springs, NY)
*** My comments (below) are from January 2009. One of the more recent
comments (April 2010) states that my issues are no longer valid. Just a
heads up that things change/improve over time. ***
The product works (eventually) and is low priced and is tiny. But,
before you install it, please consider the following. Customer care by
Iogear is horrendous.
The first hurdle is bad instructions. Step 1 for Vista says you MUST
insert the device. Then step 8 says DO NOT insert the device. 8 is
correct, by the way.
Still, the included ver. 5 drivers do not work with Vista. When you
contact the vendor for help, they'll tell you where the ver. 6 drivers
reside. They're marked 221 thru 321 so you think they don't work with
the 421, but they do. Oh, you need the revised instructions, too. By the
way, the included disc says nothing about the software version. You
have to watch for it after launching setup.
So, get ver. 6 drivers or later, get the latest instructions, and don't plug in until the drivers are fully installed in Vista.
I asked if the drivers were necessary since Vista wants to provide its own, and tech support said yes, you need to install them.
I tried tech support's live chat. They pointed me to newer
instructions that said to wait before connecting, but they said nothing
about the ver. 5 drivers and Vista incompatibility. After wasting 2
hours installing and uninstalling, I emailed to tech support. I wrote at
midnight and when I got up bright and early, I had a URL for the proper
drivers and instructions. The final installation was flawless and the
device works fine.
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